Jason Lemkin, GP @ SaaStr
Pylon's founders argue that AI customer support teams bought the wrong automation model—50% deflection rates hide that headcount didn't change because agents only resolve easy tickets. The real value lies in augmenting human agents with precomputed context, faster escalation work, and learned workflows, not full replacement.
Read the full post on Saastr ↗
Topics: Enterprise Software
Published by Saastr · their site ↗
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