A Critical App We Pay For Went Down for 2 Days. They Never Offered a Credit. I Won’t Forget.

After a critical SaaS app went down for two days without offering a service credit, this operator explains why vendors who skip modest credits (often <$500) damage customer relationships and create renewal risk—and how to fix it with proactive outreach, honest root cause analysis, and automated SLA crediting.

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Topics: Enterprise Software · Venture Capital & Startups

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