Sammy Abdullah · 30 October 2026 · Operating Insight

SaaS 101: Measuring Customer Health

Sammy Abdullah, GP @ Blossom Street

SaaS founders and investors should track four key customer health metrics—ACV growth in cohorts, dollar-based net retention, upsell percentage, and cohort expansion—to validate product stickiness and sustainable revenue growth, using Zuora's S1 as a practical benchmark.

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Topics: Enterprise Software

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