How Much of Your Customer Support Can AI Really Resolve? The Best Get About 70%. The Median Is 48%. Here’s the Real Data From 13 Vendors

Gorgias published a benchmark testing 13 AI customer-support vendors on real ecommerce stores: the best resolve ~70% of conversations fully, the median resolves 48%, and bundled AI in Zendesk, Intercom, and Klaviyo underperforms at 21-42%. Quality and automation both matter—high volume with poor accuracy creates second tickets.

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Topics: Enterprise Software · AI (Horizontal)

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