Saastr · 26 September 2026 · Operating Insight

Everyone Should Publish the Deepest, Most Direct Competitive Evals They Can. Case Study: $100m ARR Gorgias for AI CX

Jason Lemkin, GP @ SaaStr

Gorgias published a rigorous, continuously-updated benchmark of 18 AI customer service vendors tested on 8,356 real conversations—including categories where competitors win—arguing that vendors should publish deep, direct evals to build buyer trust and influence AI-driven vendor selection.

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Topics: Enterprise Software · AI (Horizontal)

Published by Saastr · their site ↗

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