Saastr · 22 September 2026 · Operating Insight

Being a System of Record Helps With Retention. But Alone, It Won’t Equal Growth

Jason Lemkin, GP @ SaaStr

Systems of Record like Salesforce maintain strong retention but can't drive growth alone—agents generate vastly more data than the SoR's pricing accommodates, forcing platforms to choose between storing everything cheaply or controlling agent activation across ecosystems.

Read the full post on Saastr ↗

Topics: Enterprise Software · AI (Horizontal)

Published by Saastr · their site ↗

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