A16Z · 14 October 2026 · Investment Thesis

Winning the Relay Race: Long-Running Agents in High-Value Customer Journeys

A16Z

Long-running AI agents can now execute complex, multi-step customer journeys over weeks or months—from insurance claims to legal case prep—enabling vendors to shift from cost-reduction pricing to outcome-based revenue sharing.

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Topics: AI (Horizontal) · Enterprise Software

Published by A16Z · their site ↗

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