Tomasz Tunguz, MD @ Theory
Vercel compressed its inbound sales development team from 10 to 1.25 people using AI agents, achieving 90% automation, 93% support case handling, and 32x ROI—demonstrating that the bottleneck is now workflow design, not model capability.
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Topics: Enterprise Software · AI (Horizontal)
Published by Tomasz Tunguz · their site ↗
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