Kevin Stevens · 26 October 2026 · Operating Insight

Unreasonable Hospitality

Kevin Stevens, Partner @ Energize

A manifesto on building hospitality-first organizational culture drawn from leading Eleven Madison Park: balancing excellence with genuine service requires intentionality, empowering frontline staff, disciplined systems paired with strategic 5% discretionary spending, and clear communication of purpose.

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Topics: Hospitality & Travel · HR & Talent

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