First Round Review · 23 September 2026 · Operating Insight

Parsing “Can” from “Should”: How Netflix's Product Team Got Thousands of Creatives to Trust an AI Overhaul

First Round Review

McKenzie Lock, Netflix's former GM of Product, Operations & Creative, explains how she led a 300-person org through an AI overhaul by starting with human outcomes—not AI capabilities—and building buy-in from skeptical creative teams through transparent workflows, concrete "today vs. tomorrow" scenarios, and shared accountability across product, tech, ops, and creative functions.

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Topics: Media & Entertainment · AI (Horizontal)

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