Eric Newcomer
Decagon, an AI customer service startup, has reached $100M ARR by emphasizing product speed and ease of use over forward-deployed engineers—a deliberate bet against the service-heavy approach of larger competitors like Sierra and Salesforce's Agentforce.
Read the full post on Newcomer ↗
Topics: Enterprise Software · AI (Horizontal)
Published by Newcomer · their site ↗
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